Communication

These episodes include discussions about communication by organizational leaders or by the collective organization. Subtopics include: oral, written, or visual communication skills and knowledge; messaging; and marketing or other coordinated communication campaigning efforts.

5-2. Is Anti-Professionalism on the Rise?

Professions and professionalism are both under pressure from within and externally — so how can we re-energize the spirit of professionalism?

5-1. Moving Educational Content from Resident to Distance Settings (Without Doing 10X the Work?)

Moving from resident to distance education is tough enough, but if you also developed the content, migrating it could require intense amounts of work!

4-7. Entering into the Middle of the Story: Inheriting a Change Effort

The change management literature often focuses on how to start change, but not how to take responsibility for change efforts underway. What does one do?

4-6. Firing the Coach Instead of the Players (and Other Counternarratives Against Leaders)

Following previous discussions about counternarratives against organizations, this episode explores how they apply against the organization’s leaders

3-10. Communicating on the Defense Without Being Defensive

Organizations face counternarratives continuously. Are there ways of defending the organization against them without resorting to defensiveness?

3-8. On an Organization’s Commitment to Its Members’ Families

My third episode looking at an organization’s commitment and obligations to its members, this time focusing on the care and welfare of members’ families

3-3. Brand Equity and Quickly Turning a “Loser” into a “Winner”

When a flagging brand turns itself around and becomes a winner, it’s interesting. But can it be replicated? And if so, what does it take?

3-2. On Counternarratives: Alternative Stories about the Organization

Nowadays, organizations cannot avoid being criticized. I explore the narrative structures that fuel the seemingly endless string of negative messages.

2-8. Profanity with a Purpose?

What purpose does cursing serve in the workplace? And to what extent should it be bothersome? This is a more difficult question than it sounds.

2-7. On Bridging Political Division

There is little question that political division is strong and inhibits dialogue. To what extent is this a problem and what should be done about it?